Systems integration and AI implementation for legal, immigration and professional services
Keep your tools.
Make them work together.
We connect the applications your practice already uses, reduce repetitive administration and build more efficient ways of working, with your professionals in charge of every decision.
For Australian law firms, immigration practices and professional services firms. We work with the systems you already have, within the limits of what each one allows.
The problem usually isn’t your software
Your practice already has the tools. They just don’t talk to each other.
- 01
An enquiry lands at 2 am and waits until someone opens the inbox at nine.
- 02
A proposal takes days to leave the office, while the client keeps shopping around.
- 03
Clients ring to ask “any update?” because nobody told them before they had to ask.
- 04
Staff retype the same details into the CRM, the calendar, the invoice and the folder.
- 05
Every document looks different depending on who made it and which old version they found.
Matterline doesn’t ask you to replace any of it. We assess how work moves through your practice, connect the systems you have, automate the hand-offs and add what’s missing. A qualified person signs off anything that matters.
Read our approachFour solutions · one client lifecycle
Attract. Capture. Convert. Care. Repeat.
Attract
Amplify. Turn your expertise into steady visibility.
Monthly content, a client newsletter, campaign landing pages and a review and referral program, written in your voice and approved by your practitioner before anything goes out.
- A month of content, approved in one sitting
- Past clients hear from you again
- Happy clients asked for reviews at the right moment
Capture
Frontdesk. A front door that stays open after hours.
An assistant on WhatsApp, your website and social inboxes that replies in seconds, collects the details, routes to the right practitioner and books the consultation. It never gives advice; it hands over.
- Every enquiry acknowledged, any hour
- Screening questions asked the same way every time
- Your team starts the day with a clean summary
Convert
Closer. From consultation to commitment, the same day.
Branded proposals and fee agreements generated from the consultation, approved by your practitioner with one tap, signed online and paid by deposit link in the same flow.
- Proposals leave while the client is still warm
- Your agreement wording, every time
- Deposits paid by card, not chased by email
Care
Keeper. Keep clients informed and matters moving.
A client portal, milestone updates before anyone has to ask, document reminders, satisfaction checks, review requests after grants and reminders before visas expire.
- Fewer “any update?” calls
- Missing documents chased automatically
- Past clients come back for their next matter
Underneath all four: Blueprint, the document framework they generate from, and Connect, the integration layer that keeps your systems in step. Each is configured for your practice and run by us, not sold as standalone software.
Compare the solutions2:14 am. A new enquiry. Here’s what happens next.
Tuesday · 2:14 am
Hi, I’m a chef in Melbourne on a 485. My employer wants to sponsor me. Can you help?
Thanks for getting in touch. I’m the practice’s assistant. I can take a few details and book you in with a registered migration agent. Is that OK?
Yes please
What’s your occupation, and how long have you worked for this employer?
Chef, about 14 months full time. Am I eligible?
I can’t assess eligibility. A registered migration agent will do that at your consultation. Next available: Tue 10:00 · Tue 2:30 · Wed 9:30
Tue 10:00
Booked for Tuesday at 10:00. You’ll get a confirmation and a short document checklist.
- Replied in seconds
The first answer arrives while the client is still holding the phone.
- Collected the details
The practice’s own screening questions, asked the same way every time.
- Handed the advice question overPractitioner decides
Eligibility is a professional judgement, so the assistant books a practitioner instead.
- Created the CRM record
Name, visa interest, occupation and the full transcript, filed automatically.
- Booked the consultation
Into the right practitioner’s calendar, with a reminder the day before.
- Briefed the team
A clean summary waits in the morning digest at 8:30 am.
Connect · the integration layer under every solution
When one system moves, the others follow.
Pick a moment in a matter and see how a connected practice responds across its tools. No retyping, no forgotten follow-up, and a person approves anything client-facing that needs it. What we connect depends on your systems and their APIs.
The client signs their fee agreement on their phone
No change
No change
No change
No change
No change
Illustrative example. Every workflow is configured for each practice, and only with tools that support it.
Professional boundaries, built in
Practitioners decide. Matterline does the rest.
- 01Matterline never gives legal or immigration advice.
Neither do our assistants. Advice stays with your lawyers and registered migration agents.
- 02A practitioner approves what matters.
Proposals, agreements, newsletters and advice-adjacent messages wait for sign-off, by rule.
- 03We add to your tools. We never replace them.
Your CRM, inbox and calendar stay. We connect them and add what’s missing.
- 04Nothing goes live untested.
Every workflow is tested on de-identified data, including the questions designed to trip it up.
Speed to lead
What would faster replies be worth to you?
Move the sliders to match your practice. The estimate uses only your inputs.
Estimated additional fee revenue per year
A$151,200
Illustrative estimate only, not a forecast or a promise of results. Growth Suite first-year cost: A$16,580 (A$5,900 setup + 12 × A$890), excluding GST. First-year cost used: A$16,580, excluding GST.
See what could be automated
How it works
From first conversation to live, typically in about four weeks.
- Week 001Practice Diagnostic
Three short steps online, then a 30-minute conversation about your systems and bottlenecks.
- Week 102Solution design
We map your current workflow and agree what to automate, what to connect and where people approve.
- Weeks 2–303Implementation
Built in your voice and brand, connected to your systems, tested on de-identified data.
- Week 404Training and go-live
Your team trained, approvals switched on, then two weeks of close monitoring.
- Every month05Optimisation
A monthly report on what changed, and the next improvement we recommend.
Start with a Practice Diagnostic.
A few short questions about your practice and your systems, then a free 30-minute conversation. You’ll leave knowing what’s worth connecting or automating first, and what isn’t.